All Seasons Place, Bangkok

Our office is open weekdays 9am to 6pm

Frequently Asked Questions

Please check our Frequently Asked Questions first before submitting a question.

How to order
  1. Add to Cart: When desirable item, press the "Add to Cart" on your cart, the Web will bring you to the shopping cart page,to show all products in Shopping Cart. If you want to buy more product, then click "Continue shopping".
  2. Checkout: When shopping until satisfied, and then press the button "Processed to Checkout" to enter the next stage of the order. Login or Register or Checkout as Guest,then fill information and click "Continue"When fill information until fully and properly every step,then click "Place Order"
  3. Email Validation: You will receive 1 email,that details of all orders including account number for the transfer.
  4. Transfer payments: Check order info and transfer payment.If no proof of payment has been submitted within 2 days, your order will be canceled.
  5. Confirm Payment: You can confirm payment by click menu "Confirm Payment"
  6. Wait for Products: After Confirm payment you can receive a product with ease. The product will arrive within 1-2 official days. (except Saturday & Sunday)
Bank Transfer Payment
  1. The Siam Commercial Bank Account Name: Ms. Adchara Account No.: 206-256875-3 Branch: Central Plaza Ladprao
  2. Bangkok Bank Account Name: Ms. Adchara Account No.: 087-7-27932-3 Branch: Central Plaza Ladprao
  3. Kasikorn Bank Account Name: Ms. Adchara Account No.: 007-8-36859-4 Branch: Siam Paragon
  4. Kasikorn Bank (euro account) Account Name: Ms. Adchara Account No.: 738-92-0886-2 Branch: Siam Paragon
Please send a copy of your transaction receipt to…
  1. Fax: 02-625-3000
  2. Email:
  3. Line App: L-gatewhey
Credit Card & PayPal Payment
You can make payment via PayPal which accepts all major credit cards including Visa and MasterCard. You do not need a PayPal account to pay via Credit Card.
How much does the delivery of goods cost?
We ship our order via Thai Post – EMS and offer our customers free delivery within The Kingdom of Thailand for every purchase over 2000 baht; inside Bangkok only 1000 Baht. International shipping-cost are applicable for deliveries to: Myanmar, Laos, Cambodia and Vietnam. The international shipping-cost can be calculated by using the app on our website.
How long will the delivery of goods take to arrive?
  • If your order is placed before 3pm Monday-through Friday, we will ship on the same day.
  • Orders placed on Public Holidays, Saturday or Sunday, will be shipped the following working-day.
  • Deliveries in the Kingdom of Thailand may take 2-3 days if you live outside Bangkok, arrive the following working day for deliveries inside greater Bangkok.
  • Deliveries to: Myanmar, Laos, Cambodia and Vietnam might take up to 3-5 days.
Is there a delivery-history or how do I track my order?
Yes, each delivery has its unique tracking-number which will be send to you by e-mail upon departure of the delivery (e.g. EMS - EN123456789TH, UPS – 1Z1Y632A0491592210). Or simply login to your account at and check your order history.
What if my order is delayed?
For any problem or issue regarding your order, please feel free to contact us via the contact us page
What happens if my order arrives damaged or incorrect?
After your order has been received, please check whether your order is complete (no missing items), our order contains the correct items (brand, quantity, size, flavor, etc…). Please check for any calamities, being: defective or damaged product. After your order has been received, please check whether your order is complete (no missing items), your order contains the correct items (brand, type, size, quantity, flavor and color), further check for any calamities, such as defective or damaged goods. In the unlikely event that there is an issue with your order, please send us an email, explaining the issue. We will then contact you promptly to resolve the problem, if any. Please note however, that we generally do not accept returns, as all goods are double-checked prior to shipping; once upon arrival at the warehouse, and once prior to shipment. If there is a genuine problem with the order, please provide us with photograph(s) of the defective items, along with a written explanation detailing exactly what the issue is.
Is L-Carnitine effective for weight loss and prevention of cardiovascular diseases?
  • L-Carnitine burns free fatty acids in the mitochondria and as such is effective for weight loss, surely in combination with Sveltax which decomposes fat in FFA’s.
  • L-Carnitine itself is not really effective as protection for cardiovascular diseases, that’s why I completed our product L-Carnitine 5000 also with Choline and Inositol.
  • Inositol plays a very important role in the human body and takes care that the fatty acids remain in solution in the blood and do not stick to the epithelial wall, provoking atherosclerosis.
  • It also regulates the transition of fats and cholesterol in the body. Choline and Inositol taken together are capable of lowering the cholesterol in the body.
What are the benefits of BCAA 4:1:1 compared to the classic combination of 2:1:1?
When discussing anabolic activity Leucine is one of the key signal functions for activating protein synthesis and so muscle building. So, a product with a higher dose of Leucine would be more effective in this respect than the classical one.
What supplements are recommended for people over 40 years old?
First of all, there are no supplements which are not recommended or forbidden for 40Y+. However for older people you always have to watch caffeine content and monitor for instance blood pressure and heart rhythm. With people suffering from heart diseases or higher blood pressure these products are less advised. We speak here about products like coffee coach, Nanoproxil, Lipixor As alternative in these cases you can recommend Sveltax, Xtreme Blast, L-Carnitine 5000 which do not increase heart rhythm or blood pressure. Another very valuable product for older sporters is of course Androx Q12 since it promotes higher testosterone levels and so higher anabolic activity.
Can I take vitamins and supplements on a regular basis, without break?
When the dosis is correct (100% RI) then it is no problem to take these on a continuous daily base. However be aware of high dosed vitamins. Some may have serious side effect, mainly vit A and E.
Is it allowed to use supplements during pregnancy? Which ones exactly are allowed?
You have to watch certain components which are not recommended during pregnancy: too high caffeine levels, too high vit A and E, Beta Alanine and other substances which have a stimulating activity or potentially toxic in too high doses. However several products are even recommended for pregnant women like multivitamin and mineral complexes and BCAA’s.
Why market represent so little number of plant-based protein products?
They are more difficult to dose and in different cases inferior to whey proteins; Whey still is preferable to other protein sources due to its high biological value, high digestibility, taste etc… Pea protein which we are using is widespread in several countries and comes the closest in biological value to whey protein but is heavier to digest, more difficult to process in factories etc..
What is the best set of sports nutrition that can be recommended for weight loss?
Speaking of the best product is difficult and always in combination with a specific diet: carb-free, protein-rich etc… As standard I prefer the combination Sveltax/L-Carnitine 5000
What main principle guides you during creation of your new product?
I use similar guidelines as for creating medicinal products or medicated food, always using high quality ingredients, correct activity planning and following GMP/GDP as well as HACCP guidelines
How fat burners and energy drinks effect on human health?
They act through very different ways, depending on the ingredients present. For instance:
  • Caffeine is a thermogenic substance increasing energy turnover and also has a water draining effect
  • L-carnitine is turning FFA’s into energy by burning these in the mitochondria
  • Chitosan is binding fat in the intestines and reducing the uptake of fat
  • Capsaicin is splitting fat molecules in the liver, which then can be burned into energy
  • Fibers are increasing and regulating defecation
Should I trust to studies of Nanox products referring to adverts saying that the supplement explode your muscles?
If we are really carrying out studies we normally are following a double blind protocol and so these studies are really valuable. Explode your muscles is more a commercial slogan I think and not directly backed up with a clinical trial.
What are your key differences with other sport nutrition companies?
You will find the differences on many points:
  • Excellent taste
  • High quality standards
  • Activity and inventively
  • Originality of most products
What supplement could be used to restore the CNS?
If you mean restoring Central Nervous System, then I don’t have any in our range. Some minerals and supplements like selenium, like SOD etc will have in limited ways such an effect.
Is it well-proved to use beta-alanine as an antioxidant?
Beta alanine is no antioxidant but a beta amino acid. It is one of the components of carnosine, which has the antioxidant potential. Carnosine = beta alanine + histidine. This product is a strong free radical scavenger and an excellent buffer substance against lactate. This activity is very significant.
Does sports supplements have any age restrictions?
No, as stated in question 3, for older people you have to be careful with stimulants but there is no age limit.
Why do you use as a sweetener Sucralose instead of Stevia?
It’s been known for a long time that Stevia is the only sweetener safe for health. I use Sucralose because it is the closest to beet sugar from a structural point of view. You also can use it in very low concentrations. Stevia is a product which changes the taste of several products and not always in the good direction. For instance it is very difficult to obtain a good tasting protein product with stevia.
It is considered that glucosamine and chondroitin are key components that help to restore joints and cure arthritis. However, Nanox ProFlex does not contain these components. Why?
I used collagen type II instead of chondroitin and glucosamine. To have a good effect of chond + glu you need to take these products at least for 6 months. Collagen II already give good results after 2 months! Besides this there are many countries where chondroitine and glucosamine have to be registered as drugs.
Are your products certified and safe to use?
Each of our products is certified by the Thai Food and Drug Administration (Thai FDA) and has been tested by an independent Thai Laboratory, thus the buyer can be certain about the safety and the quality of our products. Additionally, every product is provided with a ‘Thai Label’. The approval-number mentioned on the ‘Thai Label’ and as well on our web-site can be verified through the web-site of the Thai FDA website.

Send us an email

Fields marked with an * are required